Store Policy

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Welcome to Pack Mentality, your trusted source for authentic Pokémon cards. By placing an order through our website, you agree to the following terms and conditions:

1. Shipping Policy

• We only ship to addresses within mainland United Kingdom.

• We do not ship to PO Boxes, forwarding services, or parcel lockers.

• Orders placed with non-compliant addresses will be automatically cancelled and refunded.

• This policy is in place to protect our inventory from automated bots and bulk buyers, ensuring fair access for genuine collectors.

2. Order Acceptance

• All orders are subject to acceptance and availability.

• We reserve the right to cancel any order at our discretion, particularly if we suspect fraudulent activity or automated purchasing.

3. Product Listings

• All products are described as accurately as possible. Please review images and descriptions carefully before purchasing.

• Card conditions, where applicable, are clearly stated. All sales are final.

4. Returns and Refunds

• We do not accept returns or exchanges due to the high risk of fraud in the trading card market.

• Exceptions may be made only in cases of:

  • Incorrect item received

  • Damage during transit (must be reported within 24 hours of delivery with photo evidence)

5. Limitation of Liability

• Pack Mentality is not liable for delays or losses caused by courier services once the item has been dispatched.

• We are not responsible for market fluctuations in card value post-purchase.

6. Intellectual Property

• All content on this site, including logos, images, and product descriptions, is the property of Pack Mentality and may not be used without permission.

7. Changes to Terms

• We reserve the right to update these terms at any time. Continued use of our site constitutes acceptance of any changes.